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   FAQ

Q1: What is the delivery terms?
  A: When our factory is not busy, the production circle is 7 days for your order of custom phone cases.
       The capacity of our factory is 12,000 units per day
       Order of regular cell phone cases can be delivered within 1 - 3 days
       Order of custom cell phone cases can be finished within 7 - 12 days


Q2: What is the weight of cell phone cases?
  A: iPhone Silicone Case: 18g to 32g
       iPhone Hard Case: 15g to 28g


Q3: How about the freight?
  A: Express Delivery by DHL, EMS Express or Registered Mail for samples.

Q4: How about the payment terms?    Account Info
  A: # Bank Transfer to our business account.
       # Western Union to Zhang Qinyu's account.
       Custom Cases: 60% of payment in advance when the total order is no less than 1000USD
       Regular Cases: 35% of payment in advance when the total order is no less than 1000USD
       100% of payment in advance when the total order is less than 1000USD


Q5: What format can artworks be?
  A: AI format(CMYK) + Image. All types need to be converted to outlines!

Q6: How can I place an order?
  A: STEP 1: Download Artwork Template, and make your design.
       Click Here: Templates for Cell Phone and iPad Cases
       STEP 2: Send artworks + images to sales@linkeychina.com
       STEP 3: Tell our sales the type of case you want to customize


    Any other questions?   Just contact Qinyu: sales@linkeychina.com